Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to ensuring your furniture order reaches you in the best condition and within the promised time frame. Please read through our shipping policy for a smooth shopping experience.

1. Shipping Locations
We offer delivery services throughout Saudi Arabia, including major cities such as Riyadh, Jeddah, Dammam, and others. If you are located in a remote area, please contact us for more details on availability.

2. Processing Time
Orders are typically processed within 2-5 business days. During peak seasons or sales events, processing time may take longer, but we will notify you of any delays.

3. Delivery Time

  • Standard Delivery: Once your order is processed, delivery typically takes 7-10 business days.

  • Express Delivery: Available for selected items at an additional cost. Delivery typically takes 3-5 business days.

4. Delivery Charges
Shipping charges are calculated based on the size, weight, and delivery location of your order. You will see the shipping cost at checkout before finalizing your purchase. Free delivery may be offered on select items or orders above a certain value.

5. Delivery Method
We work with trusted shipping partners to ensure your furniture is delivered safely. Our delivery team will contact you to arrange a suitable delivery time. We ensure all furniture items are properly packed to avoid any damage during transport.

6. Delivery Process

  • Step 1: Order Confirmation

  • Step 2: Order Processing & Packaging

  • Step 3: Delivery Coordination and Shipment

  • Step 4: Delivery and Assembly (if requested)

7. Delivery Delays
While we aim to deliver all orders on time, there may be occasional delays due to unforeseen circumstances, such as weather conditions or traffic disruptions. If there are any delays, we will notify you immediately.

8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a return or replacement at no additional charge.

9. Returns and Exchanges
We accept returns and exchanges within 14 days of delivery, provided the item is unused and in its original packaging. Custom-made or assembled items are non-returnable.

10. Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team